VIRGINIA LAW NOTICE: The Virginia Consumer Protection Act requires Kings Distro to clearly disclose our return and refund policy. Please read this section carefully before making a purchase. This policy is posted conspicuously on our website as required by applicable Virginia law.
1. General Policy Statement
Kings Distro Inc. is committed to customer satisfaction. We stand behind the quality of our products. This policy applies to purchases made through kingsdistro.com and our physical retail locations. Separate B2B return terms apply to wholesale accounts (see Part 2).
2. Retail Returns — Eligibility Window
Retail customers (B2C) may request a return within 30 days of the delivery date, subject to the conditions below. Items must be:
- In their original, unused, and unaltered condition
- In original packaging with all tags, labels, inserts, and accessories intact
- Accompanied by the original order number or proof of purchase
- Free from damage caused by misuse, improper handling, or unauthorized modification
3. Non-Returnable Items
The following items are FINAL SALE and are not eligible for return or refund, except where required by law:
- Medical devices, medical supplies, personal care items, and health-related products once opened or unsealed
- Items marked “Final Sale,” “Non-Returnable,” or “Clearance” at time of purchase
- Products damaged due to misuse, accidents, or failure to follow product instructions
- Digital products, downloaded content, or software licenses
- Hazardous materials or flammable items
- Products that, for health or hygiene reasons, have been unsealed after delivery (e.g., medical tape, adhesive products)
- Items returned without RMA authorization
4. How to Initiate a Return
To initiate a return: (1) Email legal@kingsdistro.com with your order number, item description, reason for return, and photographs if the item is damaged or defective. (2) Kings Distro will review your request and respond within 3 business days with a decision and, if approved, an RMA number and return instructions. (3) Ship the item back within 10 days of receiving your RMA. (4) Do not ship any item back without an RMA — unauthorized returns will be refused. When your RMA is issued, the approved return shipping address will be provided; returns sent to any other address may be lost and will not be credited. Our mailing address for returns (once RMA is issued): Kings Distro Inc., Attn: Returns, 9012 Hermitage Rd, Richmond, Virginia 23228.
5. Refund Processing
Upon receipt and inspection of returned merchandise:
- Approved returns are refunded to the original payment method within 7-10 business days of Kings Distro receiving the return
- Shipping charges are non-refundable unless the error was caused by Kings Distro or the item was defective
- A restocking fee of up to 15% may be applied to non-defective retail returns
- Store credit may be offered at Kings Distro’s discretion as an alternative to a refund
- We reserve the right to deny a refund if the returned item does not meet eligibility criteria
6. Defective or Damaged Items
If you receive an item that is defective or was damaged in transit, you must notify Kings Distro within 5 business days of delivery. Provide your order number, photographs of the defective item and packaging, and a description of the defect. At our discretion, we will offer a replacement, store credit, or refund at no additional cost to you. Kings Distro reserves the right to request the item be returned before issuing any remedy.
7. Wrong Item Received
If you receive an item different from what you ordered, contact us within 5 business days of delivery. We will arrange return shipping and send the correct item or issue a full refund, at your election.
8. FTC Mail Order Rule — Buyer’s Rights
Under the FTC’s Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435): If your order cannot be shipped within the promised time (or within 30 days if no time was stated), Kings Distro will notify you and give you the option to consent to a delay or cancel your order for a full refund. Refunds for canceled orders will be issued within 7 business days. You are never obligated to accept a delay — cancellation and full refund is always an option.
9. Exchanges
Exchanges are available for eligible items subject to product availability. An exchange does not restart the 30-day return window. To request an exchange, follow the same process as a return and indicate that you prefer an exchange. Price differences between exchanged items are collected or refunded as applicable.
10. Chargebacks
We take fraudulent chargebacks seriously. If you file a chargeback with your payment provider for a transaction that does not qualify under our refund policy, Kings Distro reserves the right to: (a) permanently ban your account and any related accounts; (b) dispute the chargeback with supporting documentation; (c) pursue collection of any amounts fraudulently obtained; and (d) report the incident to applicable fraud-prevention networks. We encourage all customers to contact us directly before filing a chargeback — most issues can be resolved quickly.